CANCELLATION & REFUND POLICY

The Retail Alchemist
Transforming retail potential into performance.

Last updated: 8 August 2026

1. Overview

At The Retail Alchemist, we aim to provide a professional, valuable and personalised service to every client.

Because our services may involve preparation, consultation time, bespoke materials and work undertaken specifically for a client, our cancellation and refund terms depend on when a cancellation is made and whether work has already commenced.

2. Cancelling More Than 7 Days Before a Service

If you cancel a booked service more than 7 days before the agreed service date, you may choose to:

• receive a full refund; or

• reschedule the service to an alternative mutually agreed date.

3. Cancelling Within 7 Days

Where a service is cancelled within 7 days of the agreed service date, The Retail Alchemist may retain an appropriate amount to cover work already completed, preparation undertaken and reasonable costs incurred.

Any remaining balance will be refunded where applicable.

4. Cancellations Within 48 Hours and No-Shows

Cancellations made within 48 hours of the scheduled service, or failure to attend an agreed appointment without notice, may be non-refundable.

Where appropriate, we may offer the opportunity to reschedule at our discretion.

5. Services Already Delivered

Consultancy, audits, coaching, training and other services that have already been substantially delivered are generally non-refundable.

Where a service consists of multiple stages, any refund will take into account the proportion of work already completed.

6. Bespoke Work and Materials

Where The Retail Alchemist has created bespoke reports, audit materials, training content, strategic recommendations or other work specifically for a client, these may be non-refundable once substantial work has commenced.

7. Rescheduling

We understand that circumstances can change. Where reasonably possible, we will work with clients to reschedule appointments rather than cancel them.

Any new date will be subject to availability.

8. Cancellation by The Retail Alchemist

If The Retail Alchemist needs to cancel a service, we will normally offer an alternative date.

If an alternative date cannot be agreed, any payment relating to the undelivered service will be refunded.

9. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Where applicable, services will be provided with reasonable care and skill and in accordance with applicable UK legislation.

10. Contact

For cancellation or refund enquiries, please contact The Retail Alchemist using the contact details provided on our website.

Each request will be considered fairly and in accordance with these terms and applicable law.