A woman in a business suit stands behind a table in a clothing store, holding a tablet displaying charts, with fabric swatches and magazines spread on the table, large window with sunlight in the background.

TERMS OF SERVICE

The Retail Alchemist
Transforming retail potential into performance

Last updated: 8 August 2026

1. About These Terms

These Terms of Service apply to services provided by The Retail Alchemist, including retail consultancy, retail audits, performance reviews, leadership and people development, customer experience consultancy, training, coaching, workshops, Academy services and digital resources.

By booking or purchasing a service, you agree to these Terms.

2. Our Services

The Retail Alchemist provides professional consultancy, advisory, training and development services designed to help retail businesses identify opportunities, improve performance and develop their people and customer experience.

Services may include:

  • Retail Performance

  • People & Leadership

  • Customer Experience

  • Retail Audits

  • Training and workshops

  • Coaching and development

  • The Retail Alchemist Academy

  • Bespoke consultancy and strategic support

The exact services provided will depend on the package or proposal agreed with the client.

3. Booking and Payment

Bookings are confirmed once the required booking information and, where applicable, payment or deposit have been received.

Prices will be communicated before a service is purchased.

Unless otherwise agreed, invoices are payable within the timeframe stated on the invoice.

The Retail Alchemist reserves the right to suspend or decline services where payment is overdue.

4. Client Responsibilities

Clients are responsible for providing accurate and relevant information required to deliver the agreed service.

Clients should ensure that The Retail Alchemist has reasonable access to relevant information, people, locations or systems where these are necessary to complete an agreed audit or consultancy service.

5. Recommendations and Results

The Retail Alchemist provides professional recommendations based on the information, circumstances and objectives available at the time.

We do not guarantee a specific financial, operational, sales, staffing or commercial result.

The implementation of recommendations remains the responsibility of the client.

6. Intellectual Property

Unless otherwise agreed in writing, all original materials, frameworks, templates, reports, training materials, methodologies, branding, content and intellectual property created by The Retail Alchemist remain the property of The Retail Alchemist.

Clients may use materials supplied specifically for their business for their own internal purposes.

Materials may not be copied, resold, distributed, reproduced or commercially exploited without prior written permission.

7. Confidentiality

We respect the confidentiality of information shared with us during the course of our work.

We will not knowingly disclose confidential client information to third parties except where:

  • the client has provided permission;

  • disclosure is necessary to deliver the agreed service;

  • disclosure is required by law; or

  • disclosure is necessary to protect legal rights or prevent fraud or unlawful activity.

8. Cancellation and Refunds

Cancellations and refunds are governed by our separate Cancellation & Refund Policy.

9. Website and Third-Party Services

Our website may contain links to third-party websites, booking platforms, payment providers, social media platforms or other services.

The Retail Alchemist is not responsible for the content, availability, security or privacy practices of third-party websites.

10. Limitation of Liability

To the fullest extent permitted by law, The Retail Alchemist will not be responsible for indirect or consequential losses arising from the use of our services or recommendations.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

11. Termination

Either party may request termination of an ongoing engagement.

Where work has already been completed or costs incurred, the client may remain responsible for the relevant fees.

12. Changes to These Terms

We may update these Terms from time to time.

The latest version published on our website will apply to future bookings and services.

13. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable consumer rights.

14. Contact

For questions regarding these Terms, please contact The Retail Alchemist using the contact details provided on our website.